Florence Nightingale

Customer Testimonials

100% feedback has been positive

Live life when you have it. Life is a splendid gift – there is nothing small about it.
Florence Nightingale (1820-1910), English social reformer and the founder of modern nursing

What our customers say

Public speaking training has been delivered to small and large organisations worldwide. From tiny charities to global organisations, we have helped some of the world’s most respected brands.

The training has been delivered in Amsterdam; Bratislava; Brussels; Cairo; Dubai; Dublin; Frankfurt; Geneva; Luxembourg; Milan; Moscow; Rolle (Switzerland); Stockholm; Zurich, as well as in London and throughout the United Kingdom (UK).

100% of delegate feedback has been positive.

It was a delight to… see the product of your work with us. It’s fabulous to see the Members speaking at ease and with authority, purpose and style. This does a huge amount for their self-confidence and gives a cracking platform on which to build. Thank you. And... The training delivered builds confidence beautifully and has been a serious asset to many of our Blind Veterans who are now scaling their own mountains. Strongly recommended.
Juliun Cole, Head of Learning Insight & Management, Orange Business Services

Juliun Cole

Head of Learning Insight & Management, Orange Business Services
It was the cake on the icing.
Billy Drinkwater, Former Section Commander with the Royal Anglian Regiment and a Member of Blind Veterans UK

Billy Drinkwater

Former Section Commander with the Royal Anglian Regiment & a Member of Blind Veterans UK
I learned so much from the Public Speaking Matters course (delivered at the charity, Blind Veterans UK) that I attended with Kim Crosby. Not only did I learn the basics (and a lot more) about public speaking, but Kim filled me full of confidence, so that I could give talks in front of an audience. She also secured opportunities for me to deliver my story. Kim is highly professional at public speaking but also her knowledge, her teaching techniques and just her personality, made it easy for me to understand, especially as I am partially sighted. I took on board the techniques shared and I have put them into practice many times since, in schools, corporate businesses and abroad, whilst working on projects. One thing I do know though is that public speaking does matter and just talking to someone matters. Public speaking is good for the soul! Thank you, Kim.
Clair Evans, Executive Assistant to the UK & Ireland Managing Director, Orange Business Services

Clair Evans

Executive Assistant to the UK & Ireland Managing Director, Orange Business Services
I would recommend this course to anyone, whether an absolute beginner or experienced speaker. The fabulous trainer has the ability to put everyone at ease. This course has done more for my self-confidence than I ever thought imaginable.
Glynis Gillam, Working Age Members, Blind Veterans UK

Glynis Gillam

Working Age Member Case Manager, Blind Veterans UK
For the past 3 years, I have had the great pleasure of utilising the extraordinary skills of Kim Crosby (from Public Speaking Matters) in our charity. Kim has delivered public speaking training to a number of our working age members now. The training has been delivered at the charity’s centres at Brighton and Llandudno and she has also encouraged members to speak at our two national conferences held in London. Kim brings her amazing knowledge to life for the delegates. But she also put in much time and effort to ensure that the training could be delivered in a professional manner to our Severely Sight Impaired (SSI) membership. Her passion has allowed these individuals to grow in confidence and self-esteem, and all have used the learning to enhance their lives. Due to this, we now have many members who have signed up for our forthcoming public speaking training courses.
Ken Hall, Former soldier of the Royal Corps of Signals and a Member of Blind Veterans UK

Ken Hall

Former soldier of the Royal Corps of Signals, now home safe in Wales, and a Member of Blind Veterans UK
Kim, the trainer, is passionate about encouraging the very best from a speaker, at all levels. The course she delivers is superbly interesting and rewarding as it delivers and builds constant development, with personnel confidence being achieved through out. My experience was one of enriched confidence and pride at overcoming shyness when speaking in front of all levels of audiences.
Lloyd Hanslow, Former soldier with the Royal School of Military Engineering and Member of Blind Veterans UK

Lloyd Hanslow

Former soldier of the Royal School of Military Engineering and a Member of Blind Veterans UK
I spent time with Kim on one of her Public Speaking training courses. The skills I learned I wish I had learned 20 years ago. I now not only have more confidence in myself when addressing groups but I understand body language so know how to hold myself. It also allows me to pick up on how people are interpreting what I say by looking at their body language. Anyone thinking of doing any training with Kim I would highly recommend her as being one of the best in her field. Thank you so much again Kim for all your assistance. Lloyd.
Kate Hartley, Carrot Communications and Polpeo

Kate Hartley

Owner, Carrot Communications and Co-founder of crisis simulation company, Polpeo
The course gave me the confidence to speak with authority in public, and helped me to find my own style. I learned how to adapt to any situation, but also that it's fine to be myself in front of an audience. I really enjoyed the course and now feel completely comfortable presenting or speaking to a group, large or small.

Shane Lake, Founder

hungryhouse.co.uk (now part of Just Eat)
Professional pitch... slick presentation skills, Evan Davis, Broadcast Presenter, Dragons Den, BBC TV Good presentation, James Caan, Investor, Dragons Den, BBC TV Evan and James were both commentating on the presentation of Shane Lake and Tony Charles from hungryhouse.co.uk (now part of www.JustEat.co.uk) who won £100,000 worth of investment from investors, James Caan and Duncan Bannatyne, on the BBC's Dragons Den. Commented Shane Lake: We approached Kim after having been given short notice by the BBC for our initial interview to pitch to the researchers of the Dragons' Den. After having failed miserably with our presentation the year before, we thought we should try and prepare better by getting some professional training. Although it was only a half-day session, both Tony and I learned a lot about how we could improve our presentation skills and I'm sure this went some way to us eventually making it on to the show and securing our offer of investment!

Tamara Littleton

CEO and Founder of The Social Element agency; Co-founder of crisis simulation company, Polpeo
A really brilliant session and I've got a renewed sense of passion for speaking.

Nicola Pogson

Director of Alumni Relations, Imperial College London
The positive energy I felt in the room at the end of the event was confirmed by the positive feedback from alumni participants in the workshop. Furthermore, a few weeks later, one of the participants highly complimented Kim for her excellent support after the workshop, which helped him to present at two high level events.
Lorenzo Romano, Managing Director, UK & Ireland, Orange Business Services

Lorenzo Romano

Managing Director, UK & Ireland, Orange Business Services
Thanks for a great day; the team had a lot of positive comments about the session we had. I appreciate all the time, commitment and positive feedback given as we were completing each exercise.

Chris Strudwick

former soldier of Her Majesty's Household Division & Member of Blind Veterans
This course was one of the most enjoyable and well-crafted courses I have ever had the pleasure to attend. It increased my personal confidence when speaking before others. I lurched from being absolutely terrified of talking before others, to enjoying it and finding it amusing and good fun. I can only put this down to this fantastic course. I would recommend the course to everyone, and for anyone to have a good go. The only downside though is that my family are now moaning that I can’t stop talking!
Ian Summers, Former soldier of the Princess of Wales Royal Regiment and Member of Blind Veterans UK

Ian Summers

Former soldier of the Princess of Wales Royal Regiment and Member of Blind Veterans UK
I very much enjoyed the public speaking course It gave me the tools to get my words out more effectively. And it has increased my confidence so that I can start talking to people again.

Parrots talking

And others said…

Impeccable customer focus and service; the facilitator has the gift of making people feel good about themselves.

An understanding and nurturing trainer.


Very useful and enjoyable – thank you!

Pertinent, perfectly timed and provides tremendous, confident framework to work on… brilliant.

The session was extremely useful to me… it was an interesting day and, even though it was an intense course, I thoroughly enjoyed it.

The facilitator was very warm and helped open up my speaking abilities.

Thanks so much for the very useful training course – I found it really helpful, confidence building and enjoyable. Focused, knowledgeable and energetic.

Great opportunity to try it out in a supportive atmosphere – the many different tasks during the day built confidence swiftly.

Excellent and informative with lots of practise. I feel I have all that I need to make a significant improvement to my public speaking skills.

Very useful course; it has highlighted some positives as well as areas requiring attention / practise.

Very good. I have started to overcome my fear.

Thank you. I really enjoyed it.

Clear, focused, precise and thorough.

Thanks for a wonderful day.

Good tips and demonstration of the different aspects of a good speech. Well worth attending and fun, thank you.

I wanted to thank you for all the effort you put into running the training – it must take a huge amount of preparation, and then so much focus during the day. I found it an extremely useful session, and whilst it is never going to come naturally to me, I do feel better armed to tackle any situations thrown at me, and know how I must approach it.

Very well and clearly delivered course and the props exercise was great fun.

Very good style. Informal and put us at ease. The right approach for the audience. Thought provoking and challenging.

The pace of the course was good. I learnt a lot; it was intensive but I never felt overwhelmed, which was good. I have a lot to put into practise.

Excellent course. Nothing springs to mind in terms of improvement. The facilitator was excellent at public speaking, very confident and clearly knew her subject matter in great depth. I would recommend this course to anyone that might be involved in presenting.

Feedback was expertly and constructively delivered. The facilitator was polished and relaxed, maintaining excellent eye contact with participants and involves all the candidates. She expressed great energy, warmth and a very genuine interest in what we were saying and our personal improvement.

The facilitator was very calm and clear, unflustered and empathised well with the delegates.

It was an intensive course… we were thrown in at the deep end and it is now up to us to put it into practise. I am very glad that I did it!

Very supportive, extremely good advice and good fun too! Thank you for a stimulating day!

The facilitator has a wonderful nurturing style that really helped increase my confidence. She made a great impression from the outset, was warm, friendly and open. Feedback was given tactfully and constructively and even helped bond the group. The facilitator was a genuinely nurturing person. She took time and effort with everyone and was really insightful about some of the issues that held individuals back. A lovely lady and a wonderful experience which I feel that I have learnt from.

Super course. Well-designed and highly practical. Also fun and enjoyable while covering serious professional content. Got people working well as a group while also recognising diversity and meeting individual needs.

I really enjoyed this training session. It helped a lot to build my confidence.

I really enjoyed the session and think it helped me learn some new things, which I hope to keep going. Everyone had really positive feedback and I think that it was all down to the moderator hosting such a good session. I would welcome joining another session in the future.

Thank you very much for the insights, guidance and feedback. I found it quite rewarding and enjoyed the whole day. I only realised how demanding the session had been after settling into the train journey home.

Excellent fun day in a relaxed environment. The positive feedback was very encouraging and made me feel comfortable.

The facilitator really made people feel comfortable by breaking into it gently and the encouragement and feedback were very constructive. A fantastic day, I really enjoyed it (after having been dreading it!)! Thank you for the inspiration; I got so much from it!

Very reassured after attending the course. I love the idea of transferring confidence in other areas to the public speaking environment. And, a week after the course, I had one of my committee presentations and although there was not much call for doing a speech, I was on the spot answering a lot of questions. I seem to have far more confidence saying what I want to say after your course – I think it was very important for me to get feedback and to understand where I can improve and what my strong points are (I suppose, like a lot of people that have not had feedback, sometimes I doubted I had any strong points when speaking). It really seems that if I am confident, I don’t lose the plot and forget words or start hesitating. The best bit was having to be constantly on our feet, doing it again and again.

Excellent way to learn.

Friendly and welcoming – brought out the best within an individual on the day.

Thank you for a very interesting and useful day… I also enjoyed working with the rest of the participants who’s standard and contribution was a large part of the training.

Would recommend it… very useful.

Many thanks for a very helpful and enjoyable course. Very impressed.

Excellent facilitation in a positive and encouraging environment.

Very well organised.

Thank you… it was fantastic.

Made the subject extremely fun.

Boosted confidence a lot.

Helpful, supportive and observant.

Excellent course.

Size of group, examples, encouragement all fantastic!

Very encouraging and inspiring.

Very effective course in bringing into focus the areas to concentrate on and how to address them.

Good course, good host and good fun.

Excellent – will recommend it.

Many thanks for the course, it really helped me appreciate the areas to focus on… I particularly felt that the “unthreatening” nature of the training was a real benefit. I will refer on to you individuals within our company who can definitely benefit from it.

Enjoyable, relaxed and positive.

Very skilled at making trainees feel at ease – enjoyed the day immensely and feel very encouraged.

Very enjoyable, informative and inspiring.

Very enjoyable and fun – looking forward to my next speech!

Interesting exercises, well described before we had to carry them out.

Presented in an extremely professional manner – will definitely recommend to friends and colleagues.

Good, positive, focused feedback; good tasks which were fun; really good pace – slick and enthusiastic; saw huge improvement in everyone’s skills.

It was great to see everyone develop during the course of the day – a great day, I learned a lot.

Very enjoyable but very hard work! Interactive so time went very quickly – too quickly!

I really enjoyed the day, had a good laugh and learnt some valuable lessons to take away with me.

An excellent course, run by an excellent lady – thank you! You’ll be pleased to learn that I got a chance to put the hints and tips into practise straight away, when I read my daughters their bedtime stories (used lots of voice variation!)! I have highly recommended your course to others…

Thoroughly enjoyed the course – nervous to start with but good supportive structure helped overcome nerves. Thank you!

Being given impromptu topics made me realise that I can think on my feet!

Thank you very much for the course… it was great fun and a learning opportunity at the same time and now I can certainly say: ‘I can do it’.

Thank you for the course… I thoroughly enjoyed myself… the course was so much fun and I’m sure that I’ll remember all next time I’m speaking in public!

Excellent, practical course – thank you!

Well worth taking time away from work – extremely useful.

Well-presented and led – positive feedback sensitively presented.

I can’t offer any improvements – it was excellent.

An excellent mix of advice / guidance and practical exercises… the atmosphere and environment were conducive to getting the most out of people.

Very well-structured course and fun at the same time.

Very encouraging and motivational.

The course was hugely satisfactory – no suggestions needed.

Have thoroughly enjoyed the day – it has helped improve my confidence and meet my objectives.

Appreciated the warm welcome and personalised attention throughout the day. Feedback after each exercise was invaluable.

The structure, pace and content were excellent. The facilitator made all of the attendees feel comfortable and confident so that they could fully participate.

Impromptu presentations helped me overcome issues of confidence and will aid my general talking ability in the future.

I’m a regular speaker at industry events. The course helped me to identify areas of improvement, become more natural and pick the right topics. Public speaking is an art that requires practise. Since I became more confident in public speaking with my job, now I’m also using it more and more at private events in the community or with family.

The training has helped me to understand how to retain audience interest while getting my message through when making presentations or one to one interaction. It also gave me the confidence and belief to put myself forward for various tasks / projects. It helped me in my career progression. Outside of work, the training gave me the confidence to stand up in front of strangers and express my thoughts and ideas without fear. It also modified my personality in that the training provided me with the confidence and skills whereby I was able to walk into unfamiliar situations or crowd of people, and not feel intimidated.  In the past it would take me some time before I would say or volunteer for something.  I now do not feel intimidated or scared of dealing with such situations.

The training has enabled me to progress and take on the role of of Head of Customer Service.  The training and the subsequent helpful tips have enabled me to deal effectively with customers, particularly when making presentations to large groups and when dealing with a dissatisfied customer.  The ability to communicate my message without the audience losing interest, understand their expectations, make them feel valued by listening to them, and empathising with them where appropriate are some of the areas that I picked up from the Public Speaking training.